At Self Drive Zone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data. By using our website and services, you agree to the terms outlined below.
1. Information We Collect
We collect various types of information to provide you with the best possible service, including:
- Personal Information: Name, email address, phone number, identification details (such as a driver’s license), and payment information.
- Booking Details: Information related to your rental bookings, including vehicle preferences, rental dates, and transaction history.
- Usage Data: Information on how you interact with our website, such as pages visited, duration of visit, and click-through behavior.
- Location Data: GPS location (if provided) for optimized service delivery, such as vehicle pickup and drop-off locations.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To process bookings, verify identities, confirm payments, and manage rentals.
- Customer Support: To respond to inquiries, provide assistance, and improve our support services.
- Improvement of Services: To analyze user data and improve our website, fleet, and overall customer experience.
- Marketing and Communication: To send updates, promotions, and personalized recommendations, if you opt-in to receive such messages.
- Legal Compliance: To comply with applicable laws and regulations, including tax and audit requirements.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share information with:
- Service Providers: Third-party vendors who assist us in providing our services, including payment processing, customer support, and IT infrastructure.
- Legal Authorities: Government authorities or law enforcement as required by law or for the protection of our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
All third parties are bound by contractual agreements to safeguard your data and only use it for the purposes specified.
4. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include:
- Encryption: Sensitive information, such as payment data, is encrypted during transmission.
- Access Controls: Only authorized personnel can access your information based on their job responsibilities.
- Regular Audits: Periodic security audits are conducted to ensure data protection protocols are upheld.
Despite these measures, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. If you close your account or cease to use our services, we may retain certain data for record-keeping purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies help us understand how visitors use our site and enable us to improve functionality and personalize content.
- Types of Cookies Used: Session cookies, preference cookies, and analytics cookies.
- Managing Cookies: You can adjust your browser settings to disable cookies. However, some website functionalities may be limited without them.
7. Your Privacy Rights
Depending on your location, you may have certain privacy rights, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at info@selfdrivezone.com. We may ask for verification of your identity before processing any requests.
8. Changes to the Privacy Policy
Self Drive Zone reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically for any updates.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@selfdrivezone.com
- Phone: +91 70550 77769
- Address: VS Plaza, Sector 3, Central Park Road, Awas Vikas Colony, Agra
Thank you for trusting Self Drive Zone with your personal information. We are committed to maintaining your privacy and protecting your data.