At Self Drive Zone, we strive to provide a seamless rental experience. We understand that plans may change, and we aim to offer flexible solutions when it comes to cancellations and refunds. Please review our refund policy below:
1. Cancellations and Refund Eligibility
- Cancellations Made 24 Hours or More Before Pickup:
- Full refund of the rental fee.
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund with no penalties.
- Cancellations Made Less Than 24 Hours Before Pickup:
- Partial refund of 50% of the rental fee.
- Cancellations within 24 hours of the scheduled pickup time are eligible for a partial refund. The remaining amount is retained as a cancellation fee.
- No-Show Policy:
- No refund is provided for no-shows (failure to pick up the vehicle without prior notice).
2. Early Returns
- Unused Rental Days:
- If the vehicle is returned before the end of the rental period, no refund is issued for unused rental days or kilometers.
3. Security Deposit Refunds
- Deposit Return:
- The refundable security deposit is returned within 3-5 business days after the vehicle is returned in good condition.
- Any damages, fines, or fuel shortages will be deducted from the security deposit, and the balance will be refunded.
4. Refund Process
- Refund Timeline:
- Eligible refunds are typically processed within 7-10 business days after the cancellation or vehicle return, depending on the payment method used.
- Refunds are credited back to the original payment method. In case of payment by bank transfer, account details will be required for processing.
- Additional Charges:
- Any extra charges for late returns, damages, or fuel will be deducted from the final refund amount.
5. Modifications and Rebooking
- Booking Modifications:
- Any changes to the rental booking (e.g., change in rental period or vehicle type) must be made at least 24 hours before the pickup time.
- Rebooking is subject to availability, and any difference in rental rates or fees will be applied.
- Rebooking Fee:
- If rebooking results in a lower rental fee, a rebooking fee of 10% of the initial booking amount may apply, and the balance will be refunded.
6. Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:
- Late return charges
- Fines for traffic violations or damage to the vehicle
- Additional charges for extra services (e.g., GPS rental, child seats) once used
7. Contact Us for Cancellations or Refunds
To request a cancellation, refund, or to inquire about our policy, please contact our support team at:
- Phone: +91 70550 77769
- Email: info@selfdrivezone.com
This Refund Policy ensures clarity on our cancellation and refund processes. We are committed to providing a fair and transparent rental experience at Self Drive Zone.